Refund policy

Return and Refund Policy

Last updated: August 25, 2026

At Nexvionly, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return it within 30 days of delivery.

30-Day Returns

You may request a return within 30 days after your order has been delivered.

To be eligible for a return, the item should:

  • Be in its original condition.
  • Be unused or only reasonably inspected.
  • Include its original packaging, accessories, manuals, and other included materials where applicable.
  • Not be damaged due to misuse, improper installation, or normal wear and tear.

Some products may have additional return requirements based on their nature or condition.

How to Request a Return

To request a return, please contact us at:

Email: sabrinamccrohan91@outlook.com

Please include:

  • Your order number
  • The name associated with the order
  • The item(s) you would like to return
  • The reason for the return
  • Photos or other information if the product arrived damaged or defective

Our support team will review your request and provide return instructions when the return is approved.

Please do not send a product back before receiving return instructions from us.

Return Shipping

Unless an item arrives damaged, defective, or incorrect, the customer may be responsible for the cost of return shipping.

If the item was received damaged, defective, or incorrect, please contact us as soon as possible with your order information and supporting photos so that we can review the issue and determine the appropriate solution.

Refunds

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow additional time for your payment provider or financial institution to process and post the refund to your account.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at sabrinamccrohan91@outlook.com as soon as possible.

Please provide your order number and clear photos of the item and packaging. We will review the situation and work with you toward an appropriate resolution, which may include a replacement, refund, or other solution where applicable.

Exchanges

If you would like to exchange an eligible item, please contact us first at sabrinamccrohan91@outlook.com.

Depending on product availability, we may process an exchange or recommend returning the original item and placing a new order.

Non-Returnable Items

Certain items may not be eligible for return where permitted by applicable law, including products that are:

  • Personalized or custom-made;
  • Clearly marked as final sale;
  • Damaged through misuse or improper handling;
  • Returned after the applicable return period.

Contact

For any questions regarding returns or refunds, please contact:

Nexvionly
Email: sabrinamccrohan91@outlook.com
Website: nexvionly.shop